Terms of service

About these terms

These terms apply when you buy from the Furriful website. The website is run by Furriful, Ling Lux, Marks Hall, Margaret Roding, Dunmow, Essex CM6 1QT, info@furriful.com. By placing an order you agree to these terms.

Our products

Furriful supplements (Joint Support, Calm Support and Digestive Support) are complementary feeds for adult dogs. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Follow the feeding guide on the tub and product page. Joint Support contains shellfish (green lipped mussel) and is not suitable for dogs with a shellfish allergy. Our products are not suitable for puppies under 12 weeks. If your dog is pregnant, nursing, on medication, unwell or under veterinary care, speak to your vet before use.

Orders and prices

  • All prices are in pounds sterling (GBP) and include any VAT that applies.
  • Your order is accepted when we email you to confirm it has been sent. Until then we may decline an order, for example if an item is out of stock or a price was shown incorrectly. If we decline, we'll refund you in full.
  • Delivery charges and times are set out in our Shipping policy.

Subscriptions (Subscribe & save)

  • When you subscribe, we'll take payment and send your order now, then automatically take payment and send the same order at the interval you choose (every 1, 2, 3 or 4 months) until you cancel.
  • Subscription prices are 20% off our one-time prices, with an extra discount on your first order (25% off in total) and free UK delivery on every subscription order. We'll email you before any change to your subscription price.
  • You can pause, skip a delivery, change how often you receive it or cancel at any time, with no minimum term and no cancellation fee, by logging in to your account or contacting us. Changes made at least 2 days before your next payment date apply to that order.
  • Our 45-day happy-tail guarantee applies to your first subscription order.

Cancellations, returns and refunds

See our Refund policy, which includes our 45-day guarantee. Your statutory rights are not affected.

Our responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that is not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Website content

All text, images and branding on this website belong to Furriful and may not be copied without our permission.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Last updated: October 2026