Cancellation policy

Subscription cancellation policy

You can cancel your Furriful subscription at any time. There is no minimum term and no cancellation fee.

How to cancel, pause or skip
Log in to your account on our website and go to your subscriptions, where you can cancel, pause, skip a delivery or change how often you receive it. Or email us at info@furriful.com with your name and order number and we’ll do it for you.

When it takes effect
Changes made at least 2 days before your next payment date apply to that order. If a payment has already been taken, that order will be sent as normal, and the cancellation applies to all deliveries after it.

Refunds
Your first subscription order is covered by our 45-day happy-tail guarantee (see our Refund policy). Unopened tubs from later deliveries can be returned within 14 days of delivery under your statutory rights.

Price changes
We’ll always email you before any change to your subscription price, so you can cancel before it applies.

Furriful · Ling Lux, Marks Hall, Margaret Roding, Dunmow, Essex CM6 1QT · info@furriful.com