Refund policy
Our 45-day happy-tail guarantee
We want you and your dog to be happy with Furriful. If you're not satisfied for any reason, contact us within 45 days of your order being delivered and we'll refund the price of the product, even if the tub has been opened.
How to claim
- Email us at info@furriful.com with your order number and a short note on why it wasn't right for you.
- We'll reply within 2 working days to confirm your refund.
- Refunds go back to your original payment method. Your bank may take 5–10 working days to show it.
Good to know
- The guarantee covers one claim per customer, for up to 3 tubs per order.
- Delivery charges are not refunded unless the item arrived damaged or was wrong.
- We may ask you to send unused tubs back. If we do, we'll tell you how and where.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email us within 14 days with your order number and a photo. We'll send a replacement or a full refund, including delivery, at no cost to you.
Your legal rights
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of delivery. Because our tubs are sealed for health and hygiene reasons, this legal right applies to unopened tubs only. Our 45-day guarantee goes further and covers opened tubs too. None of this affects your statutory rights under the Consumer Rights Act 2015.
Furriful · Ling Lux, Marks Hall, Margaret Roding, Dunmow, Essex CM6 1QT · info@furriful.com